SHIPPING & RETURNS
At EPOCH at Home, we aim to provide timely and reliable shipping services to ensure your orders reach you promptly.
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Customers are responsible for covering shipping costs upfront at the time of purchase. Shipping fees are calculated based on the weight of the items and the destination address. We offer various shipping options to accommodate your needs, including standard and expedited delivery.
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In the rare event that an issue arises with your order, such as receiving damaged or incorrect items, we will cover the return shipping costs. Simply contact us at inquiries@epochathome.com with details of the issue, and we will provide assistance and arrange for the return shipping.
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We strive to deliver your orders with care and efficiency, and we appreciate your understanding and cooperation regarding shipping costs. If you have any questions or concerns about our shipping policy, please don't hesitate to reach out to our customer service team. Your satisfaction is our priority at EPOCH at Home.
RETURN & EXCHANGE POLICY
At EPOCH at Home, your satisfaction is our top priority. We stand behind the quality of our products and strive to ensure your experience with us is exceptional.
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For all candles and linen sprays, we offer a hassle-free return policy. If you're not completely satisfied, you can return unused and unopened items within 30 days for a full refund. If you encounter any issues beyond this period, please reach out to us, and we'll work diligently to find a satisfactory solution.
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Similarly, for all home goods and design items, we extend a 15-day return window for unused products. Should you decide the item isn't right for you, simply return it for a full refund.
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Please note, however, that custom-designed goods are specially crafted in collaboration with you. As such, these items are non-returnable, as you approve proofs prior to purchase.
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Your trust and satisfaction mean everything to us. If you have any questions or concerns about our return policy, don't hesitate to contact our customer service team. We're here to ensure your EPOCH at Home experience exceeds expectations.
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All returns can be facilitated by contacting us at inquiries@epochathome.com. Please ensure to include "RETURN" in the email title to ensure it reaches the correct department. Our dedicated team will guide you through the process and assist you with any questions or concerns you may have.
Your satisfaction is our priority at EPOCH at Home, and we're here to make your return experience as smooth and hassle-free as possible.